Ramage Designs Privacy Statement
This document was last updated January 1, 2006.

Ramage Designs is committed to protecting your privacy. You can visit most pages on our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations. This privacy statement only applies to Ramage Designs and not their affliliates..

Collection of your Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are registering before entering a contest, ordering e-mail newsletters, joining a limited-access premium site, signing up for an event or training, or when purchasing and/or registering Ramage Designs services. Personal information collected by Ramage Designs often is limited to e-mail address, but may include other information when needed to provide a service you requested.

Use of your Personal Information
We use your personal information for the following purposes:
To ensure our site is relevant to your needs.
To deliver services, such as newsletters, events, training or software, that you request or purchase.
To help us create and publish content most relevant to you.
To alert you to service upgrades, special offers, updated information and other new services from Ramage Designs, if you so request.
To allow you access to limited-entry areas of our site as appropriate.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Ramage Designs may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ramage Designs or the site; (b) protect and defend the rights or property of Ramage Designs and its family of Web sites, or (c) act in urgent circumstances to protect the personal safety of Ramage Designs employees, users of Ramage Designs services, or members of the public.

Control of your Personal Information
When you register, or otherwise give us personal information, Ramage Designs will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Ramage Designs may send out periodic e-mails informing you of an increased service offered by Ramage Designs

Access to your Personal Information
We will provide you with the means to ensure that your personal information is correct and current. Please contact Ramage Designs (yvonne@yvonneramage.com), if you wish your email address to be removed from the email list.

Security of your Personal Information
Ramage Designs is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure.

Use of Cookies
When someone visits the site, a cookie is placed on the customer's machine (if the customer accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above.

We also use cookies to collect information on which newsletter links are clicked by customers. This information is used to ensure we are sending information customers want to read. It is collected in aggregate form and never linked with your personal information.

If you choose to not have your browser accept cookies from the Ramage Designs Web site, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.

Enforcement of this Privacy Statement
If you have questions regarding this statement, you should first contact Ramage Designs by e-mail.

Contact Information
Ramage Designs welcomes your comments regarding this privacy statement, please contact us by e-mail, or postal mail.

Ramage Designs
2601 S. Grand Canyon, Suite 1116
Las Vegas, NV 89117

Copyright Information
Ramage Designs owns all rights to content and images on this site. Please do not duplicate and use this information for profit. If you feel you wish to use something on this site, please contact Ramage Designs (see address above) for permission.

 

Quality Assurance
Ramage Designs is committed to providing high quality services. From time to time, these may not match your expectation as our customer, and in these circumstances we want to hear from you so that we can put things right. Your comments and complaints are an important source of information for maintaining and improving the standards of our service

Complaints are opportunities for improvement.

If you have any issues with products or services from Ramage Designs, you are invited to contact us with these issues.

Complaint Procedures:
It is important to contact us with any issues you may have with the service or product we provide.

Stage one - problem solving

1. You should tell a member of staff or the manager responsible for providing the service as soon as you can. They will see if they can solve the problem.

2. Whether you make your complaint verbally, in writing or by e- mail, you should get a reply within 10 working days.

You may fill out your name, company, email address and a description of your issues using our Feedback form. You may file your issue anonymously. If you choose anonimity, we will still address your issue internally, though we will not be able to contact you for follow-up.

3. We will address and resolve the issue.

5. We will then contact you with our resolution. If you are not satisfied with our resolution, please let us know. Your satisfaction is of utmost importance to us!

Stage two - independent investigation

1. A senior officer who is not responsible for the service you are complaining about will investigate the matter independently.

2. We will tell you who is dealing with your complaint and when you can expect a reply. We aim to reply within 20 working days.

3. The investigating officer will make a report recommending what we should do to sort out your complaint.

4. A chief officer who is not responsible for the service you are complaining about will check the investigating officer’s report.

5. You should receive a final reply from the chief officer within 20 working days.